We respect your privacy

At Optimum Whealth we strive to deliver outstanding service to all our customers. As part of this commitment, we take the issue of your privacy very seriously. That’s why we’ve developed this Privacy Policy which explains what information we collect and how we use any personal information obtained about you. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing this website, you indicate your acceptance of this Privacy Policy.

The information we collect and why

Information You Volunteer

We collect personal information that you knowingly and voluntarily provide, for example when you make an enquiry about our services or when you choose to book an appointment through our website, www.optimumwhealth.com. This information may include (amongst other things) your name, address, telephone number and email address. This personal information is used to respond to your enquiry or to process your booking.

Special Category (Sensitive) Data

As part of delivering our coaching services, we may collect information relating to your health, such as medical history, ADHD status, weight, nutrition, and fitness levels. This is classed as special category data under the UK GDPR.

We will only collect and process this information where you have given us explicit consent, which you provide when completing our forms and ticking the consent box. This data will be used solely for the purpose of providing and monitoring your coaching programme.

You can withdraw your consent at any time by contacting us at info@optimumwhealth.com. Withdrawing consent may affect our ability to provide you with services.

Information Sent to Us by Your Web Browser

We collect information that is sent to us by your web browser. This includes your IP address, the date of your visit, and the name of your browser and operating system. We collect this non-personal information to create web statistics that help us improve our website for visitors.

Information Collected Using Cookies

We may use cookies to store and collect information about your usage of our site so that we can deliver content specific to your interests and improve your experience. Cookies can only identify you as a unique, anonymous user of our website and do not contain personal information. You can set your browser to block or delete cookies. Access to our website is not dependent upon the use of cookies.

Some cookies we use are provided by Google Analytics. These help us understand how visitors use our site, such as which pages are visited and how people arrived at our site.

Disclosure of your information

We are committed to keeping the personal information you give us private and secure. We collect and process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We do not sell, share or otherwise transfer personal data to any third parties without consent, unless required by law.

We may share your information with:

• Business partners, suppliers and sub-contractors (such as your allocated personal trainer) for the performance of any contract we enter into with them or you.

• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

• Advertisers and advertising networks in aggregate, non-identifiable form.

If we sell our business or assets, personal data may be transferred as part of that transaction.

Where we store your personal data

The data that we collect from you may be transferred to and stored outside the UK or European Economic Area (EEA). It may also be processed by staff operating outside the UK/EEA who work for us. By submitting your personal data, you agree to this transfer, storing or processing.

We use safeguards to make sure your data is treated securely and in accordance with this Privacy Policy.

We do not store card details on our servers. Payments are processed securely by Stripe (https://stripe.com/gb).

Security

We will use strict procedures and security features to try to prevent unauthorised access to your data. However, the transmission of information via the internet is not completely secure, and any transmission is at your own risk.

Newsletters & promotions

We operate an optional opt-in policy for newsletters and promotions. If at any time you would like us to stop contacting you, please email info@optimumwhealth.com.

Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request erasure of your data (“right to be forgotten”).

• Object to or restrict how we process your data.

• Request a copy of your data in a portable format.

• Withdraw consent to processing of special category data at any time.

Requests can be made by emailing info@optimumwhealth.com. We will respond within two weeks and there is no fee for making a request.

Changes to our Privacy Policy

Any changes we make to this Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes.

Contact

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

info@optimumwhealth.com